Privacy Policy
This policy explains how All Plumbing Services Ltd collects and uses personal information when you visit our website, call us, or submit a booking or contact request.
Who we are
All Plumbing Services Ltd (trading as APS Plumbing) is the data controller for personal information submitted through this website. Our registered address is 378 London Road, Thatcham, RG18 3AA. Contact: tanya@allplumbingservices.co.uk or 01635 269888.
Information we collect
When you request a quote, book an appointment, or contact us, we may collect your name, telephone number, email address, property address, postcode, and details about the plumbing or heating work required. We also collect technical data such as IP address and browser type through standard server logs and analytics tools where enabled.
How we use your information
- To respond to enquiries and provide quotes
- To schedule and deliver plumbing and heating services
- To send booking confirmations and service-related communications
- To improve our website and understand how visitors use it
- To meet legal, insurance and compliance obligations
Lawful basis
We process personal data where necessary to perform a contract or take steps at your request before entering a contract, where we have a legitimate interest in operating our business and responding to enquiries, and where required to comply with legal obligations.
Sharing your information
We do not sell your personal data. We may share information with service providers who help us operate our website and email systems (for example, hosting and transactional email providers), and where required by law or to protect our legal rights.
Retention
We retain enquiry and job records for as long as needed to provide services, handle warranty queries, and meet accounting, tax and regulatory requirements.
Your rights
Under UK data protection law you may request access to, correction of, or deletion of your personal data, and object to or restrict certain processing. To exercise these rights, contact us at tanya@allplumbingservices.co.uk.
Cookies & analytics
This site may use cookies and analytics tools (such as Google Analytics or Microsoft Clarity) when configured, to understand traffic and improve performance. You can control cookies through your browser settings.
Updates
We may update this policy from time to time. The latest version will always be published on this page. Last updated: June 2026.
Contact us if you have questions about this policy.